We spent about over a week on this place and seriously I havent been in a hotel this long before, but because of certain unfortunate events, we got stuck up on this place. The hotel room is quite nice its.like a 28 sqm condo init with 2 double beds, and a dining table, the corteous staffs staffs are the people from the security personel the front desk attendants the restaurant staffs even the bartender and restaurant cashiers are nice then theres the Manager with the attitude.
The Helpful Staffs
The the front desk attendant onthe Photo is not the manager, but, he is one of the nice people who has been really nice to my 80 year old mom, yes mom has to spend her birthday here no parties whatsoever due to the pandemic issue, but as she always say having a party wont mean anything but having my family and you with.me is more than important. Can never argue with her when it comes to that.
The Painful Experiences of a Senior Citizen
The front desk staffs are the ones with a good heart that helped us get a room and get extended we spent over Php20k in this place since the day we left the shelter, it was good for the past u to 8 days till the day when I have gone short in finances and the manager has decided that we are to leave the room. She allowed us till 7pm but wont let us go back upstairs least till we pay the daily rate. Unfortunately no one has anything to help us with least till next week, so we didnt get to have a room to sleep in, also this hotel does not honor senior citizen discounts which is a must in the hospitality business in Metro Manila.
Breakfast in Bane
Every morning for the last 8 days of staying here we get free breakfast, usually the filipino breakfast is composed of garlic fried rice, fried or scrambled eggs, the longanisa which is absolutely good, or the rubbery tocino, or the wierd tasting skinless longanisa, sometimes people need to know more about cooking before they call themselves cooks or chefs, the ones Cilantro has is something beyond, as the cooks actually fries the tocino while its frozen, cant even thaw the meat before cooking them, they serve breakfast with seasonal fruits which I must say that watermelon season has been over since its already late June. Thus its tasteless.
Overall Experience
My stay here isnt exactly what I expect it to be. My Mother got insulted by the manager by not honoring her being a senior, she was asked to go down and not return to the room and wait till tomorrow for the payment, the food isnt all that fresh, more like frozen for weeks, having a pandemic is a bad excuse for a hotel food and beverage department, the housekeeping department does not spray lysol in the room to disinfect it everyday, if i would rate this hotel I wouldnt give it even 3 stars. And lastly with a Manager having an attitude Manila Lotus Hotel is an overall 👎.
To all those in the hospitality business a piece of advise. I would suggest to be the best that you can be as you will never know who will step on your doorstep, who will be sleeping in one of your rooms, or who will you speaking with. Who knows maybe I am not the only blogger that will be giving you a wake up review.